I txt Louise to advise her I was cancelling because her service was appalling, her response was Im pleased, as to tell you the truth I did not want your business, You were the appalling one, take a look at yourself to which I advised i will ensure to post about this on all social media sites to which she responded Dont threaten me, youve had your say ive had mine, we are done, i wont be changing anything we do at Jam, you got the best service, not our fault your abnormal !!!! What kind of business is this lady running, she is obviously not all there in the head!!! Please dont go here!!! A hairdressing experience is something we look forward to, the only thing you can look forward to from here is a completely irrational, narcissistic owner who treats people with utter disrespect.New civil engineering program receives accreditation
#SNIP ITS CROFTON PROFESSIONAL#
The next day i decided to cancel my appt as i found a very professional company to do them for me which was slightly more expensive but great customer service. She ended up hanging up on me because she had another call coming through, so professional.
Half an hr later i get a call from her mobile asking if i know what the process is for extensions and that i this and i need that, which i knew I didnt, she then started to belittle me basically implying that im stupid, i could tell she just wanted to argue with me. I called the day before my appt to confirm the time, Louise answered and confirmed the time which was fine. In short, we had a disagreement over pricing to which we debated, however, I believed this disagreement was settled in the first phone call. In the lead up to my appointment, she called me twice off her mobile. She had no idea what she was talking about, she did not know pricing for anything and had no idea what was involved with the process of hair extensions so she said she would need to find out and call me back. I purchased hair extensions from Jam, 8 weeks later I called to book in to have them removed, re-taped and reapplied. He completely forgot about the Olaplex treatment Id requested, and didn’t recommend any products to take care of my new hair.I felt rushed and belittled after the whole thing, and I hope Tony was just having a bad day because no one should pay hundreds of dollars to leave a salon feeling that terrible.Ībsolutely horrendous customer service from the Owner Louise, i would NOT recommend this salon at all. It was totally humiliating.After a super rushed shampoo with not a head massage in sight, he was then so rough as he brushed out my wet hair that I was left with scratches on the side of my head and I could see my hair breaking off all through the brush. He continued his tirade about idiots asking for bleach literally while he was applying the bleach.
I wish I had booked in another stylist though because the owner Tony left me in tears 😥 After lecturing me about how only stupid people put bleach in their hair as it breaks off and ends up looking like a ridiculous “hedgehog”, he then proceeded to put bleach in my hair after I explicitly told him I wanted whatever colour he recommends that will not damage my hair. Decided to switch up my regular hair salon and give JAM a go after reading all the amazing reviews.
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